What happened to your flight?
Where were you flying?
The first airport you left from, and where your ticket ended.
Pick both airports from the list
Which flight was it?
We need the date to find your flight
Tell us who you flew with
We couldn't pull a flight list for that date. Enter the flight number instead and we'll verify it ourselves.
Pick your flight, or enter the flight number
Is this the right flight?
Our records don't show a long delay on this one, so it's worth a second look before we go further. Airlines also under-report, so if you're sure, carry on.
How late did you arrive?
What counts is how late you reached your final destination.
When did they tell you?
Under 14 days' notice and the airline usually owes you.
Did you volunteer to give up your seat?
When a flight is oversold the airline asks for volunteers first. If you took what they offered, that deal is what you get — the fixed compensation is only for people refused against their will.
Did you have the right documents?
Airlines have to check you can enter where you're going — passport, visa, onward ticket, any health paperwork. If something was missing, they're entitled to refuse you.
Did you check in on time?
You have to have presented yourself by the airline's deadline for the compensation to apply.
How much later did you reach your destination?
Counted from when you were originally due to land. If they put you on another flight, we need the one you actually arrived on.
Where should we send it?
Your email, so we can send the claim assessment and keep you posted.
That email doesn't look right
Looks good
Takes 30 seconds. No win, no fee.
How many passengers were on the booking?
Everyone on the booking is owed the same, children included.
Who should we make the claim for?
The name has to match the booking.
We need your name to file the claim
We need your name to file the claim
Looks good
Claims with a mobile number get paid faster. It's the quickest way for us to reach you if anything needs confirming.
Each passenger is owed the same amount, children included.
Make your claim
A signature is needed before we can file
Please tick to confirm before submitting
Check your claim details
Add your booking — it saves weeks
Claims with the booking attached succeed more often, and get paid sooner. Adding it now means we never have to pause and come back to you. A screenshot from your phone is fine.
Add your booking now
The airline asks for it before they'll pay. It's the one thing we can't look up for you.
A screenshot is fine — it just needs to show your name, flight number and booking reference.
Where should we write to you?
So we never have to stop and chase you — it's the one detail we can't look up ourselves.
Used only for your claim and any correspondence about it.
And ID, so they can't stall
ID gets the money released quicker. Airlines won't pay out without verifying who you are, so having it on file from the start keeps things moving. Passport photo page or driving licence.
Stored securely and used only for this claim.
You're all set
We'll write to the airline within two working days and email you at each stage.
Your claim so far
Anything outstanding can still be added — it all speeds the claim up.
